NOC Operations Specialist

Job Summary

A company is looking for a NOC Representative.

Key Responsibilities

• Perform front line operations and engineering support to ensure uninterrupted services within the Network Operations Center (NOC)
• Troubleshoot and resolve issues related to commercial Optical, Carrier, VIP, and fiber-based products
• Ensure accuracy of master service agreements (MSAs) and service lease agreements (SLAs) through service monitoring and reliability for clients

Required Qualifications

• Comprehension of fundamental technical concepts with analytical and organizational skills
• Proven ability using email, ticketing systems, and monitoring software
• Ability to read and follow documented processes and procedures
• Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook, and Visio
• Effective interpersonal communication skills