NOC Shift Lead

Job Summary

A company is looking for a NOC Shift Lead to manage critical data operations and incident response for its global infrastructure.

Key Responsibilities

• Leading real-time monitoring and analysis of system performance metrics and KPIs
• Managing incident response workflow and coordinating resolution across technical teams
• Overseeing alert management system and establishing escalation protocols

Required Qualifications

• 5+ years managing incident response teams
• Knowledge of ITSM frameworks and incident management processes
• Proficiency in data center operations and cloud infrastructure monitoring
• Advanced skills in documentation and collaboration tools (Jira, Confluence, Zoom Docs)
• Flexibility to work rotating shifts including evenings, weekends, and holidays