NOC Supervisor

Job Summary

A company is looking for a NOC Supervisor (Night Shift) for US Remote positions.

Key Responsibilities:

• Supervises technical support activities and provides direction to technical staff
• Coordinates employee work schedules and ACD staffing to maintain service level objectives
• Acts as Incident Commander (ICS/ITIL) during scheduled shifts and on-call rotations

Required Qualifications:

• 2+ years of technical support experience in an IT Service organization
• 1+ years of Management, Supervisory or leadership experience with responsibility for direct reports
• 1+ years of experience in a Network Operations (NOC) or Security Operations (SOC) environment
• Legal authorization to work in the U.S. indefinitely is required
• ITIL certification, FEMA ICS training, and/or NORS experience a plus