NOC Supervisor

Job Summary

Leading daily operations of the Network Operations Center (NOC), the full-time NOC Supervisor will supervise technical staff, manage incident responses, and ensure high-quality customer support across critical network services, while working onsite or remotely from various locations.

Key responsibilities

• Supervise and support NOC technicians and engineers, managing staff scheduling and performance oversight
• Lead major incident management efforts, coordinating cross-functional teams to restore services efficiently
• Oversee the trouble ticket lifecycle, ensuring timely resolution and maintaining quality documentation standards

Required qualifications

• Strong leadership and team management experience in network operations
• Proficiency in IPX networks, BGP routing, and VPN technologies
• Experience with incident management and escalation handling
• Familiarity with network monitoring tools and ticketing systems
• Ability to design and implement process improvements and automation tools