NOC Support Engineer
Job Summary
Participating in a 24/7 support rotation, the full-time NOC Support Engineer will monitor, classify, and triage incidents while managing on-call schedules and escalation workflows in a fully remote environment.
Key responsibilities
- Act as the first responder for incoming alerts, following established runbooks to classify and triage incidents by severity
- Manage on-call schedules and escalation workflows through Opsgenie, ensuring timely incident resolution
- Resolve support tickets within established SLAs and document outcomes in Jira and Zendesk
Required qualifications
- Tier-1 technical support experience with participation in a 24/7 on-call rotation
- Hands-on experience with monitoring and alerting tools such as Datadog, Site24x7, Opsgenie, or PagerDuty
- Solid understanding of ITIL incident management principles
- Working knowledge of cloud environments like AWS, Azure, or Apigee
- Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent practical experience
Complete Job Description
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