NOC Support Technician

Job Summary

A company is looking for a NOC Support Technician to enhance their Network Operations Center team.

Key Responsibilities

• Monitor, maintain, and troubleshoot customers' network environments to ensure optimal performance
• Identify issues proactively and resolve incidents while providing technical support for client infrastructure
• Maintain service level agreements (SLAs) and ensure operational efficiency

Required Qualifications

• Minimum 2 years of hands-on experience with network, LAN/WAN design, and SAN support
• Experience with Managed Service Provider, RMM platforms, and ticketing systems
• Strong working knowledge of Hyper-V and/or VMware
• Relevant certifications such as Microsoft Certified Systems Engineer, A+, or Network+
• Experience with remote monitoring and management (RMM) tools is a plus