NOC Technical Support Manager

Job Summary

A company is looking for a Manager of NOC & Technical Support.

Key Responsibilities

• Lead, mentor, and develop support engineers and team leads across all tiers (T1 - T3)
• Own day-to-day support operations, including queue health, SLA adherence, and case quality
• Manage high-impact customer escalations and ensure timely resolution

Required Qualifications

• 3+ years of managing a team of 10 or more
• Strong leadership ability and people management skills
• Diverse exposure to various operating systems and virtualization platforms
• Solid technical background in computer hardware, software architecture, and networking
• Bachelor's degree in a related field or relevant work experience