NOC Technician

Job Summary

A company is looking for a NOC Technician responsible for monitoring and maintaining infrastructure and systems for optimal performance.

Key Responsibilities

• Monitor claim transactions and network performance using various tools
• Respond to and resolve technical incidents and service requests promptly
• Document incidents and collaborate with IT teams to diagnose complex issues

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)
• Familiarity with network monitoring tools (e.g., Nagios, SolarWinds, PRTG)
• Willingness to work in shifts, including nights and weekends, as required
• Experience in a NOC environment or similar technical support role is preferred