NOC Technician
Job Summary
To support the Network Operations Center, the full-time NOC Technician will monitor network systems, manage incident tickets, and provide troubleshooting support for various signaling platforms while working onsite or remotely across multiple locations.
Key responsibilities
- Monitor network surveillance systems and respond to alarms while managing customer support calls
- Resolve assigned incident tickets and perform complex troubleshooting for network events
- Interface with customers and vendors to mitigate service impact and perform routine maintenance on network elements
Required qualifications
- Bachelor's degree in a technical field or equivalent experience
- Experience in a Network Operations Center or similar operational support environment
- Working knowledge of LTE technologies, SIP message call flows, and IP networking
- Experience with Cisco IOS and JunOS, as well as troubleshooting BGP peering issues
- Basic proficiency in Unix/Linux environments and familiarity with ticketing systems and monitoring tools
Complete Job Description
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