NOC Technician Tier I

Job Summary

A company is looking for a NOC Technician Tier I (Hybrid).

Key Responsibilities

• Monitor NOC work queues to troubleshoot and resolve client issues
• Provide phone support to field technicians, clients, and vendors
• Diagnose and troubleshoot equipment, hardware, network, and software issues

Required Qualifications

• 2 years of higher education or industry-standard technology certifications
• 2 - 3 years of relevant experience preferred
• CompTIA Security +, Network + certification or comparable operational skills required
• Experience in a Network Operations Center monitoring mission-critical applications and services
• Strong understanding of DNS, DHCP, TCP/IP, and network connectivity