NOC Technician Tier I
Job Summary
Providing hybrid technical support, the NOC Technician Tier I will monitor work queues, troubleshoot client issues, and collaborate with field technicians while ensuring service level agreements are met.
Key responsibilities
- Monitor NOC work queues to provide troubleshooting and resolution to client issues
- Provide phone support and guidance to field technicians, clients, and vendors
- Diagnose and troubleshoot equipment, hardware, network, and software-related issues in a timely manner
Required qualifications
- 2 years of higher education or industry-standard technology certifications
- 2-3 years of relevant experience preferred
- CompTIA Security + or Network + certification required
- Strong understanding of DNS, DHCP, TCP/IP, and network connectivity
- Operational understanding of VPNs and network infrastructure troubleshooting
Complete Job Description
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