Non-Clinical Case Manager

Job Summary

Providing virtual support to patients and healthcare professionals, the full-time Non-Clinical Case Manager will engage in inbound and outbound communications, connecting patients to resources and triaging to clinical support while working remotely.

Key responsibilities

• Manage inbound and outbound calls, emails, chats, and texts to support patients and stakeholders across various therapeutic areas
• Utilize strong empathy and critical thinking skills to effectively address patient needs and ensure high-quality service
• Maintain compliance with all relevant regulations while managing sensitive patient information and documentation

Required qualifications

• Associate's Degree required; Bachelor's preferred, along with 2 years of experience in pharmaceutical or healthcare patient support services
• Experience in a telephonic patient support environment, including patient assistance and reimbursement
• Proficiency in using technology and software such as Salesforce, Genesys, and Microsoft Office Suite
• Ability to navigate multiple data entry systems and maintain high standards of work in a real-time contact environment
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced setting