Non-Voice Customer Service Representative
Job Summary
Detail-oriented and passionate about delivering high-end customer experiences, the part-time remote Non-Voice Customer Service Representative will provide Tier 1 support through email and live chat for a premium jewelry brand, ensuring warm and polished customer interactions.
Key responsibilities
- Provide end-to-end email and live chat support for order tracking and product inquiries
- Process returns and guide customers through the Loop Returns portal
- Maintain a polished brand voice while managing high-volume customer interactions
Required qualifications
- Hands-on experience using Shopify
- Proven track record in email and live chat support within an e-commerce or DTC environment
- Strong written English skills to convey a professional brand tone
- Familiarity with RichPanel is strongly preferred
- Prior experience with Loop Returns or similar return management portals is a plus
Complete Job Description
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