North Carolina Answering Service Agent
Job Summary
Seeking a dedicated North Carolina Answering Service Agent, this remote position will manage inbound and outbound calls, perform lead intakes, and provide exceptional customer support while adhering to industry-specific guidelines.
Key responsibilities
- Answer and make calls with professionalism and accuracy, following call scripts
- Perform lead intakes, document details, and schedule appointments as needed
- Provide support through live chat, SMS, and email while ensuring clear communication
Required qualifications
- Intermediate to advanced computer skills
- Empathetic and compassionate approach to customer interactions
- Ability to multi-task and remain focused in a fast-paced environment
- Strong listening skills with a keen attention to detail
- Excellent verbal and written communication skills
Complete Job Description
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