North Carolina Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I.

Key Responsibilities

• Responds to routine member and provider inquiries in an accurate and timely manner
• Mitigates complaints and serves as the front-line resolution advocate for various inquiries
• Documents member and provider information for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Experience with multitasking using multiple systems and programs preferred
• Must reside in North Carolina