North Carolina Call Center Agent

Job Summary

Working remotely on a full-time basis, the North Carolina Call Center Agent will schedule blood donation appointments, contact donors to encourage donations, and maintain accurate records while providing exceptional customer service.

Key Responsibilities:

• Schedule prospective blood donors and manage appointment logistics
• Contact active and former donors to increase donation frequency and participation
• Coordinate reminder calls and maintain accurate data records

Required Qualifications:

• High school diploma or equivalent required
• Minimum one year of telephone and customer service or telemarketing experience
• Proficient in computer use and customer service skills
• Effective verbal communication skills for engaging with customers
• Ability to work in a fast-paced environment and handle difficult customer interactions