North Carolina Call Center Supervisor

Job Summary

A company is looking for a Charlotte Supervisor, Call Center Performance.

Key Responsibilities:

• Supervise service agents, including hiring, training, coaching, and evaluating performance
• Ensure adequate staffing to meet call center objectives and develop strategies for production maximization
• Monitor and evaluate service agent calls, providing coaching and scheduling training as needed

Required Qualifications:

• Bachelor's degree in business, management, marketing, communications, public relations, or equivalent
• Minimum three years of sales and/or telemarketing experience with a proven record of achieving goals
• At least one year of supervisory experience, preferably in a call center or blood banking environment
• Intermediate level computer skills with Microsoft Office applications in a Windows environment
• Ability to work in a fast-paced call center environment