North Carolina Certified Medical Assistant

Job Summary

To support the Duke Primary Care Patient Engagement Center, the part-time Certified Medical Assistant (CMA) will manage patient interactions through telephonic assistance, collect medical histories, monitor vital signs, and perform various clinical and administrative tasks in a high-volume call center environment.

Key responsibilities:

• Collect medical histories, monitor vital signs, and prepare patients for exams and procedures
• Handle administrative tasks including scheduling appointments, managing billing, and coordinating referrals
• Provide compassionate telephonic support for patients regarding their healthcare needs and ensure timely communication with care teams

Required qualifications:

• North Carolina Certified Medical Assistant certification required prior to starting the position
• Graduation from an accredited Medical Assistant program strongly preferred; high school or GED graduation required
• Experience levels vary: Level I requires no experience, Level II requires at least 1 year in a clinical setting, and Level III requires at least 3 years
• BLS certification required
• Strong customer service skills and familiarity with medical terminology preferred for Levels II and III