North Carolina Collection Specialist

Job Summary

Working fully remotely, the Collection Support Specialist in North Carolina will perform various administrative tasks within the Collections Department, including preparing pay-off letters, sending itemized statements to debtors, and assisting Third Party Account Managers.

Key responsibilities

• Prepare pay-off letters for banks and title companies
• Send itemized statements to debtors and assist with administrative tasks for Third Party Account Managers
• Provide input for errors and irregularities while supporting special projects as assigned

Required qualifications

• High School Diploma/GED required; associate degree or post-high school courses preferred
• Previous administrative work experience in an office setting is required, along with proficiency in Microsoft Applications, Outlook, and Excel
• Strong typing skills and previous customer service experience are helpful
• Excellent interpersonal skills and the ability to maintain confidentiality
• Strong organizational skills and the ability to work independently and collaboratively in a fast-paced environment