North Carolina Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests, and concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated by resolving issues during the initial contact
• Documents all member or provider communications for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience required
• Experience interacting and multitasking using multiple systems and programs preferred
• Must reside in North Carolina