North Carolina Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as a first-line advocate for resolving inquiries and concerns for members and providers.

Key Responsibilities

• Responds to routine member and provider inquiries in an accurate and timely manner
• Mitigates complaints to resolve issues during initial contact
• Documents communications and maintains performance standards based on contact center metrics

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience required
• Experience with multitasking using multiple systems and programs preferred
• Must reside in North Carolina