North Carolina Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II in North Carolina.

Key Responsibilities

• Assess and research routine member and/or provider inquiries to determine causes and initiate corrective actions
• Mitigate and prevent complaints from escalating by resolving issues during initial contact
• Provide support on various member or provider issues to ensure high-quality service delivery

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to prior work experience
• Experience in a contact center environment is preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship