North Carolina Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent for a fully remote position in North Carolina.

Key Responsibilities

• Answer phones, emails, and live chat from customers
• Professionally respond to customer inquiries and follow up on complicated interactions
• Record details of customer interactions and escalate priority issues to management

Required Qualifications

• 1 year of customer service-related experience (preferred)
• 1 year of call center experience (preferred)
• Basic knowledge of computers, including navigation and typing (30+ words per minute)
• Excellent grammar, punctuation, and spelling