North Carolina Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as the primary advocate for healthcare providers, resolving issues efficiently
• Provide support through multiple channels including calls, chats, and emails
• Collaborate with internal partners to ensure timely issue resolution and enhance provider satisfaction

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Experience with computer systems and ability to navigate complex software
• Available to work full-time during specified business hours, including potential overtime and weekends