North Carolina Customer Service Specialist

Job Summary

Supporting customer inquiries, the full-time North Carolina Customer Service Specialist will manage high volumes of inbound calls, assist with problem-solving and sales promotion, and work remotely with a flexible schedule that includes weekends.

Key responsibilities

• Handle a high volume of inbound customer inquiries and provide personalized assistance
• Promote additional products during customer interactions to enhance sales
• Assist customers with order placements, refunds, payments, and account data analysis

Required qualifications

• Minimum of 12 months of customer service experience
• Ability to learn and work effectively in a virtual environment
• Proficiency in navigating multiple systems and screens
• Must provide a distraction-free work-from-home environment
• Availability to work weekends, holidays, and additional hours as needed