North Carolina Healthcare Customer Service
Job Summary
Seeking Project-Based Customer Service Representatives for North Carolina Healthcare Customer Service, the full-time role will manage inbound calls from members and providers, addressing healthcare-related inquiries with accuracy and professionalism in a remote environment.
Key responsibilities
- Actively listen to callers to understand concerns and create a positive customer experience
- Provide accurate information regarding healthcare plan services, eligibility, and benefits
- Assist with account updates and guide callers through available options and next steps
Required qualifications
- High school diploma or equivalent
- Minimum of 6 months of previous experience in healthcare call center or related customer service
- Bilingual fluency in Spanish and English is a plus
- Strong computer proficiency and ability to navigate multiple applications efficiently
- Willingness to work flexible shifts, including evenings, weekends, and holidays
Complete Job Description
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