North Carolina Licensed Call Center Agent

Job Summary

Seeking a full-time North Carolina Licensed Call Center Agent, the successful candidate will assist existing customers with insurance policy changes, process service requests, and address inquiries while working remotely.

Key responsibilities:

• Respond to inbound calls from existing customers regarding their insurance policies
• Process service requests, including adding/removing vehicles and drivers, and sending policy documents
• Work to retain policyholders by providing solutions for customers at risk of cancellation

Required qualifications:

• 2+ years of experience in a call center environment
• North Carolina Call Center Agent license (or willingness to obtain within 60 days of starting)
• Ability to multitask and manage competing priorities effectively
• Passion for helping others and providing excellent customer service
• Flexible scheduling availability for a 5-day, 8-hour or 4-day, 10-hour workweek