North Carolina Licensed Call Center LPN

Job Summary

Supporting patient care in a full-time remote capacity, the North Carolina Licensed Call Center LPN will provide telephonic clinical support for patients across various healthcare services, manage clinical requests, and ensure timely resolution of inquiries while collaborating with healthcare professionals.

Key responsibilities

• Manage and prioritize clinical requests received through EPIC in-basket messages
• Provide clinical support and patient education within scope of practice
• Document all interactions accurately and escalate urgent clinical concerns as necessary

Required qualifications

• Current, unrestricted LPN license (Compact License required)
• 2+ years of clinical nursing experience, preferably in a primary care setting
• Proven ability to work in a fast-paced, high-volume call center environment
• Solid clinical assessment, communication, and customer service skills