North Carolina Licensed Collection Representative

Job Summary

To support a growing team, the full-time remote North Carolina Licensed Collection Representative will manage high-volume calls with consumers regarding past-due medical balances, negotiate payment arrangements, and consistently meet performance metrics while maintaining compliance and documentation standards.

Key responsibilities

• Handle high-volume inbound and outbound calls professionally and confidently
• Negotiate payment arrangements that align with both consumer needs and company goals
• Maintain accurate documentation and adhere to all legal and compliance standards

Required qualifications

• High School Diploma or equivalent (GED) required
• Ability to multitask and navigate multiple computer systems while communicating
• Willingness to obtain Professional Collections Specialist (PCS) certification within one year
• Reliable and responsible with a strong commitment to punctuality and productivity
• Successful completion of a company collector training program and background checks