North Carolina Licensed Customer Service Representative
Job Summary
Delivering exceptional customer experiences, the full-time North Carolina Licensed Customer Service Representative will manage inquiries related to billing and insurance, handle inbound and outbound calls, and facilitate payment processing while working remotely.
Key responsibilities
- Resolve complex billing and insurance issues through patient and client communication
- Provide payment options and assistance programs based on financial reviews and client guidelines
- Document account information accurately while adhering to company policies and performance metrics
Required qualifications
- High School Diploma or equivalent (GED) required
- Prior experience in a call center and healthcare customer service setting preferred
- Familiarity with medical billing and coding, as well as applications like Artiva and Cerner Soarian, is preferred
- Understanding of health insurance processes and terminology is preferred
- Ability to navigate multiple computer systems and applications simultaneously
Complete Job Description
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