North Carolina Licensed Customer Service Specialist

Job Summary

Working remotely in a full-time capacity, the North Carolina Licensed Customer Service Specialist will manage inbound client calls regarding payments, policy changes, and coverage questions while identifying opportunities to deepen client relationships and support revenue retention.

Key responsibilities

• Manage inbound client calls related to payments, cancellations, and general service needs
• Maintain calm and friendly communication while multitasking across various systems
• Identify opportunities to retain clients by recognizing unmet needs or coverage gaps

Required qualifications

• Customer service or call center experience preferred
• Basic understanding of insurance concepts preferred
• Ability to obtain state-required insurance licenses within the first 90 days
• Proficient typing skills with accuracy
• Comfortable with Microsoft Office Suite and quick to learn new systems