North Carolina Licensed Healthcare Customer Service Representative

Job Summary

North Carolina Licensed Healthcare Customer Service Representative is a full-time remote position responsible for managing customer inquiries related to billing and insurance, providing payment options, and ensuring exceptional customer experiences.

Key Responsibilities

• Handle inbound and outbound calls to resolve complex billing and insurance issues
• Provide recommendations for payment options and assistance programs based on client guidelines
• Document account information accurately and adhere to company policies and procedures

Required Qualifications

• High School Diploma or equivalent (i.e., GED) required
• Prior work experience in a call center and healthcare customer service setting is preferred
• Familiarity with medical billing and coding is preferred
• Ability to navigate multiple computer applications and databases efficiently
• Self-motivated with the ability to manage work effectively in a remote environment