North Carolina Licensed Services Coordinator

Job Summary

A company is looking for a Member and Recipient Services Coordinator (Full-time Remote).

Key Responsibilities

• Provide customer service and education to members and recipients regarding TP functions and services
• Assist with initial coordination and triage of urgent calls, ensuring timely referrals
• Document consumer interactions and maintain accurate records in the electronic health record (EHR)

Required Qualifications

• Bachelor's degree in Human Services or related field
• Four years of experience in a community or governmental program delivering mental health support services
• Knowledge of local human services agencies and community resources
• Ability to operate computer equipment and generate reports
• Experience in a fast-paced, high-stress environment