North Carolina Licensed Supervisor

Job Summary

A company is looking for a Supervisor I-Member & Recipient Services.

Key Responsibilities

• Manage Call Center services, ensuring compliance with policies and procedures
• Oversee staff development, training, and performance monitoring
• Analyze data and prepare reports to support quality improvement efforts

Required Qualifications

• Bachelor's degree in Human Services or related field
• Five years of experience in a relevant community or governmental program
• Knowledge of human services agencies and related community resources
• Ability to analyze regulations and policies effectively
• Experience with data management and reporting in a Call Center environment