North Carolina P&C Licensed Call Center Agent

Job Summary

Seeking a full-time North Carolina P&C Licensed Call Center Agent, the successful candidate will assist existing customers with insurance policy changes and inquiries while working remotely in a dynamic fintech environment.

Key responsibilities:

• Respond to inbound calls from existing customers regarding their insurance policies
• Process service requests such as adding/removing vehicles and drivers, and sending policy documents
• Work to retain policyholders by providing solutions to customers at risk of cancellation

Required qualifications:

• Must possess a North Carolina P&C insurance license or be willing to obtain it within 60 days of starting
• 2+ years of experience in a call center environment
• Ability to multitask and manage multiple competing priorities
• Passion for helping others and providing excellent customer service
• Flexible availability for scheduling options, including a 5-day, 8-hour schedule or a 4-day, 10-hour workweek