North Carolina P&C Licensed Call Center Agent

Job Summary

Seeking a North Carolina P&C Licensed Call Center Agent, the full-time remote position will manage inbound customer calls, process service requests related to insurance policies, and assist customers with inquiries to enhance their experience.

Key responsibilities:

• Respond to inbound calls from existing customers regarding their insurance policies
• Process service requests such as adding/removing vehicles and drivers, and sending policy documents
• Assist customers with questions about policy details and work to retain policyholders at risk of cancellation

Required qualifications:

• 2+ years of experience in a call center environment
• North Carolina P&C license (will be provided if not already obtained)
• Ability to multitask and manage competing priorities
• Passion for helping others and providing excellent customer service
• Flexible availability for scheduling options, including 5-day or 4-day workweeks