North Carolina Strategic Services Associate

Job Summary

Supporting the management team, the remote North Carolina Strategic Services Associate will act as a liaison to stakeholders, focusing on enhancing operational performance through eligibility, prior authorization, and medical necessity processes while implementing performance improvement strategies.

Key responsibilities

• Design and implement strategies to enhance performance and reduce denials and write-offs
• Evaluate operational workflows and recommend technology solutions to improve efficiency
• Collaborate with service lines and clinics to educate on pre-service verification processes and resolve workflow issues

Required qualifications

• A bachelor's degree in a business or health-related field
• Minimum of 5 years of work experience, including 3 years focused on performance/process improvement
• Experience leading work teams
• Knowledge of revenue cycle operations
• Strong analytical skills for identifying opportunities for improvement