North Carolina Telephonic Care Navigator

Job Summary

A company is looking for a Telephonic Care Navigator.

Key Responsibilities:

• Conducts telephonic outreach to members and assists with scheduling provider appointments
• Educates members on care gaps and connects them with community resources
• Maintains adherence to metrics and ensures confidentiality of health information

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• At least 1 year of call center or telephonic customer service experience
• 1 year of professional experience in an office setting using phone and computer
• 1 year of experience in healthcare, insurance, or community outreach
• Ability to work full-time and attend all training sessions without time off