North Carolina Ticketing Specialist

Job Summary

A company is looking for a Ticketing Specialist (Remote).

Key Responsibilities

• Coordinate and respond to NCDHHS staff regarding Service Now ticket updates and resolutions
• Provide administrative and technical support to internal staff and prepare reports on high-priority tickets
• Assist the Regulatory Operations Team with documentation for external reviews and attend relevant meetings

Required Qualifications

• High School Diploma or GED required; Associate degree in Data Management/Business/Administrative preferred
• Two years of experience in service desk support/ticketing system/project management in a healthcare setting
• Knowledge of state and federal rules related to healthcare operations in North Carolina
• Proficiency in Adobe and Microsoft Office products
• Ability to work independently and manage competing priorities effectively