North Dakota Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Support customer inquiries regarding coverage, rates, billing issues, and general policy reviews
• Assist customers recently involved in accidents by setting up new claim reports and demonstrating empathy
• Offer additional products to customers while servicing their unique needs

Required Qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• Ability to multitask and navigate through multiple computer systems
• Customer service experience
• Willingness to work full-time with a combination of weekdays, one weekend day, and evening hours
• Designated workspace free from noise and distractions for remote work