North Dakota Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to assist customers with inquiries about the child support program.

Key Responsibilities

• Assist customers via phone and email regarding child support inquiries
• Research cases, update data, and compile payment information for assigned cases
• Provide information about self-service tools and interpret support judgments

Required Qualifications, Training, and Education

• High school diploma or GED
• Three years of work experience in the financial sector, including account reconciliation
• Two years of customer support experience
• Proficiency in computer applications using Windows and Microsoft Office
• Experience in a call center environment with a financial background is preferred