North Dakota Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who will provide support related to child support inquiries.

Key Responsibilities

• Respond to child support inquiries from internal and external customers via email and phone
• Guide customers to self-service tools and provide accurate information to resolve inquiries
• Document interactions, update case records, and collaborate with team members for consistent service delivery

Required Qualifications, Training, and Education

• Associate degree or equivalent work experience on a year-for-year basis
• Three (3) years of experience in an advanced financial position
• Two (2) years of customer support experience in a call center environment
• Proficiency in computer applications using Windows and Microsoft Office