North Dakota Customer Support Specialist

Job Summary

To provide exceptional customer service, the remote North Dakota Customer Support Specialist will address customer inquiries, resolve issues related to orders, and manage high-volume phone calls while collaborating with internal teams.

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with order inquiries and placements
• Document issues in Confluence and visit court dockets for information on case filings

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology driven with experience in Microsoft Outlook, Excel, Word, and phone systems
• Document manipulation experience
• Typing speed of at least 55 wpm
• Ability to maintain a high level of work product in stressful situations