North Dakota Licensed Healthcare Customer Service Representative

Job Summary

North Dakota Licensed Healthcare Customer Service Representative, this full-time remote position involves managing customer inquiries related to billing and insurance, providing payment options, and ensuring exceptional customer experiences.

Key Responsibilities

• Handle inbound and outbound calls to resolve complex billing and insurance issues
• Provide answers to billing questions and recommend payment options based on client guidelines
• Document account information accurately and adhere to company policies and procedures

Required Qualifications, Training, and Education

• High School Diploma or equivalent (GED) required
• Prior work experience in a call center and healthcare customer service setting is preferred
• Familiarity with medical billing and coding preferred
• Experience with healthcare applications such as Artiva and Cerner Soarian is preferred
• Ability to manage sensitive personal information and maintain confidentiality