NSONA Success Coordinator

Job Summary

NSONA Success Coordinator is a part-time position that involves providing initial support and coordination for inquiries related to NAMI programs and services, collaborating with various teams, and resolving support requests while maintaining documentation and operational visibility.

Key Responsibilities

• Respond to and resolve support requests via email, phone, or Zoom according to standard operating procedures
• Create or update records in various systems to support the resolution of requests and collaborate with teams to ensure accurate documentation
• Identify and recommend improvements to standard operating procedures and workflows based on user feedback and recurring issues

Required Qualifications

• 1 - 2 years of experience in a similar role
• Strong customer service experience, preferably in a remote setting
• Ability to explain complex technical concepts to individuals with varying levels of technical knowledge
• Experience with Salesforce is preferred
• Strong interest in mental health advocacy and alignment with NAMI's mission and values