Offboarding Operations Specialist

Job Summary

Supporting the Americas region remotely, the full-time Offboard Operations Specialist will serve as a primary point of contact for customers and team members during sensitive offboarding situations, guiding them through complex processes and ensuring a seamless experience.

Key Responsibilities

• Act as the primary point of contact for customers and team members, guiding them through standard and complex offboarding processes
• Collaborate with cross-functional teams to resolve queries and enhance the customer experience
• Manage complex customer inquiries and lead small bulk offboardings, ensuring compliance with local employment requirements

Required Qualifications

• 3+ years of experience in customer service or customer-facing operations, with a strong background in HR or People administration
• Demonstrated experience managing complex cases and small group transitions or bulk workflows
• Strong focus on SLAs and metrics with a proven track record of achieving quality goals
• Empathic approach to customer support during sensitive career transitions
• Excellent time management skills and ability to prioritize tasks effectively