Offshore Provider Relations Supervisor

Job Summary

Managing offshore vendor relationships, the full-time Offshore Provider Relations Supervisor will oversee day-to-day operations of contact center support, ensuring compliance with policies, performance metrics, and service level agreements in a fully remote environment.

Key responsibilities

• Oversee onboarding and offboarding of offshore provider team members while managing call quality metrics
• Monitor vendor performance, resolve daily issues, and maintain communication with internal and external stakeholders
• Participate in committees and process improvement teams to enhance quality and customer satisfaction

Required qualifications

• Minimum 3 years of experience in the health insurance industry
• Demonstrated experience in offshore vendor relations
• Working knowledge of Microsoft Office and contact center software/tools
• Experience in provider and/or contact center operations
• Bachelor's degree in a related field preferred