Ohio Customer Resolution Specialist

Job Summary

A company is looking for a Customer Resolution Specialist who will resolve complex customer issues with care and professionalism.

Key Responsibilities

• Handle escalations across the company's products to ensure customer satisfaction
• Investigate customer concerns by gathering and analyzing relevant information
• Deliver fair and timely outcomes that comply with internal policies and regulations

Required Qualifications

• Must legally reside and work in the state of Ohio
• At least 18 years of age
• High school diploma or equivalent
• Flexibility to work various shifts, including evenings
• Must pass a background check