Ohio Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities:

• Serve as the advocate for providers, resolving issues efficiently
• Provide support through calls, chats, and emails while triaging contacts from healthcare professionals
• Collaborate with internal partners to ensure timely issue resolution and promote self-service digital tools

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with issue resolution
• Experience with computers and the ability to navigate complex systems
• Ability to work full-time, Monday - Friday, with flexibility for overtime and weekends as needed