Ohio Licensed Account Call Center Rep

Job Summary

Making inbound and outbound calls to patients and guarantors, the full-time Ohio Licensed Account Call Center Rep will resolve account balance inquiries, negotiate payment arrangements, and provide support for billing and insurance questions while working remotely from Ohio.

Key responsibilities

• Receive and make calls to patients regarding account balances, answering questions and addressing concerns
• Negotiate payment arrangements and screen for insurance or financial aid opportunities
• Document account details accurately and maintain quality and productivity standards

Required qualifications

• High School diploma or GED
• Minimum of two years of customer service or collections experience
• At least six months of experience in a call center environment
• Familiarity with Fair Debt Collections Practices
• Strong data entry skills and computer system familiarity